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Customer Support

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  • Check upcoming shifts or job details

    You're able to check your upcoming scheduled jobs/ rostered shifts from the employee portal. On a Mobile device: Once logged in on your home page, you'll see a blue box for your next shift. Scroll...

  • Accept a job offer or shift offer

    Job offers and Shift offers are sent to your mobile via SMS (or email) and appear as a notification on your profile. The Job offer or Shift offer could be for A single job or shift or For multiple...

  • Employee App [User Guide]

    The Employee App User Guide includes step by step guidance for how to: Check your roster Clock In/ Out using your GPS location Update your personal & financial details Update leave Update availabi...

  • Updating Availability and Requesting Leave as a casual

    If you are a casual staff member, your employer may require you to update your availability to help with rostering / sending you shift offers. You can also request to take leave (LWOP) if this an o...

  • When do I get paid?

    If you're wondering when your pay day is, or what day of the week you get paid: You'll need to speak with your employer to confirm. This is because payment days will depend on: Your organisation. ...

  • On-Demand Wages - Our Wageflo feature

    Using Wageflo On-demand Wages allows you to withdraw your pay as you earn it. No need to wait until pay day. As soon as your manager approves the shifts you've worked, you can access up to 80% of ...

  • Who is my foundU admin?

    There may be times when you may need to speak to your Admin who looks after your foundU platform. An admin, is a administrator who looks after your organisation's foundU platform. Because organisat...

  • Understanding your Payslip

    When reading your Payslip, you will see a few key sections on the payslip: These include: Payment date: When your pay is processed. When you receive the money in your account will depend on your b...

  • View your work history

    To view your work history, once logged in, from the home page select Work and either Job History or Shift History to view the details. Click Work in the left menu bar then click Job History or Shi...

  • Edit address

    To update your address through the Employee portal.   Select View Profile from the top menu (when viewing on a laptop/computer).  Or select the hamburger icon and then View Profile (if using a ...