Avatar

Customer Support

  • Total activity 123
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 6 users
  • Votes 2
  • Subscriptions 62

Articles

Recent activity by Customer Support Sort by recent activity Recent activity Votes
  • On-Demand Wages - Our Wageflo feature

    Using Wageflo On-demand Wages allows you to withdraw your pay as you earn it. No need to wait until pay day. As soon as your manager approves the shifts you've worked, you can access up to 80% of ...

  • Update Covid Vaccination Details

    If your business collects information on your Covid-19 Vaccination status e.g. for your AstraZeneca, Pfizer Moderna etc vaccine details, you can easily update your details in your foundU App. To up...

  • Submit Shifts- create a shift to submit your hours

    If your business uses Submit Shifts, you will be able to View your Shifts and Submit Shifts for your past shifts worked through the times icon. Note: If your business uses Submit Shifts, do not sel...

  • Understanding your Payslip

    When reading your Payslip, you will see a few key sections on the payslip: These include: Payment date: When your pay is processed. When you receive the money in your account will depend on your b...

  • Overdrawn

    In rare cases, a shift may be approved by your manager and altered after you have already withdrawn an amount using Wageflo. If this is the case and you then see a negative balance (in Wageflo in y...

  • Edit qualification details (induction)

    To edit your Qualifications, Licences or complete Induction details: Some examples may include: RSA and expiry date. Drivers license. White card. Blue card. 1. After logging in, select View Profi...

  • Requesting leave for a partial day

    You can apply for leave for part of the day leave i.e., a few hours as opposed to the entire day: To apply for a partial day: Login to your employee portal: yourcompany.foundu.com.au Select the Ti...

  • Updating Availability and Requesting Leave as a casual

    If you are a casual staff member, your employer may require you to update your availability to help with rostering / sending you shift offers. You can also request to take leave (LWOP) if this an o...

  • Edit or delete your leave application

    From your Employee App, you can edit or delete your leave applications which may be handy if you make an error in the initial application or you need to amend the dates. Note: You can only edit or ...

  • Add leave to a created shift

    If your business uses Submit Shifts, you will be able to View your Shifts and Submit Shifts for your past shifts worked through the times icon. When you're adding a shift, you can also add in leav...