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Customer Support

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  • When do I get paid?

    If you're wondering when your pay day is, or what day of the week you get paid: You'll need to speak with your employer to confirm. This is because payment days will depend on: Your organisation. ...

  • Employee App [User Guide]

    The Employee App User Guide includes step by step guidance for how to: Check your roster Clock In/ Out using your GPS location Update your personal & financial details Update leave Update availabi...

  • Compatible Software for Employee App & Geolocation

    The Geolocation setting can be switched on with the Employee App which allows employees to clock in and out within a certain area (boundary) and use their mobile phone GPS location. Compatible soft...

  • Clock in error: We can't determine your location

    If your phone's GPS location settings are disabled for the foundU Employee App, you may receive and error which says:  We can't determine your location. Try again later. You'll need to switch on y...

  • Turn on location on your mobile device

    If you would like to turn on location settings, the below general steps may be helpful for switching on your location settings for an IPhone, Android or a Samsung device. Switching on location sett...

  • Change your password

    You can change your password in two ways: 1. If you know your existing password and you'd like to change it, you can do so via the Employee Portal. 2. If you don't know your existing password, you'...

  • Edit/ delete a shift created for Submit Shifts

    If your business uses Submit Shifts, you will be able to View your Shifts and Submit Shifts for your past shifts worked through the times icon. To edit a Submitted shift:  1. Click the Edit icon ne...

  • No hours worked

    If your business uses Submit Shifts, you will be able to View your Shifts and Submit Shifts for your past shifts worked through the times icon. When editing a rostered shift, you may also see a 'No...

  • Submit Shifts Daily [User Guide]

    This guide is for employees who are required to Submit Shifts worked via their employee portal on a daily basis for approval by a manager.  This guide covers: Viewing Shifts in the Times icon Subm...

  • Warning messages when creating or adding a shift

    When you add in your shifts, you may also experience certain warning messages that appear. When you see a warning message you will need to review the information in your Created Shift.  Employee ha...