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Customer Support

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  • View Profile Update or Edit details

    In the Employee portal, you're able to edit your details including: Personal Details Bank and Super details Tax File Declaration Qualifications & Licences Description & Skills 1. Login to your em...

  • Edit address

    To update your address through the Employee portal.   Select View Profile from the top menu (when viewing on a laptop/computer).  Or select the hamburger icon and then View Profile (if using a ...

  • Edit personal details (email, phone number or emergency contact)

    To update your contact details, personal details or emergency contact information:  1. After logging in, select View Profile from the top menu (when viewing on a laptop/computer). Or select the ha...

  • Accept a job offer or shift offer

    Job offers and Shift offers are sent to your mobile via SMS (or email) and appear as a notification on your profile. The Job offer or Shift offer could be for A single job or shift or For multiple...

  • Clocking In & Out via the Employee App [Guide]

    If your admin has enabled clocking in and out through your Employee App, you'll see a Clock icon on your home page. See our Clock In and Out Guide when clocking using the Employee App, which contai...

  • Edit financial details (bank account or super)

    To update or change your bank account or superannuation details through the Employee portal. 1. Select View Profile from the top menu (when viewing on a laptop/computer).  2. Select Financial Deta...

  • Download the Employee App & Login

    You're able to Download the Employee App on your mobile device. 1. First ensure that your device is compatible. 2. To download the app: On an IPhone: 1. Open your App Store 2. Search for 'foundU' 3...

  • View your Payslips

    You have access to view a history of all of your payslips in the Employee portal: On a mobile device: There are two ways to view your payslips, the quickest way is: 1. On your home screen select th...

  • Who is my foundU admin?

    There may be times when you may need to speak to your Admin who looks after your foundU platform. An admin, is a administrator who looks after your organisation's foundU platform. Because organisat...

  • Where do I find my payment summary?

    Payment summaries, sometimes also called a Group Certificates or PAYG is a payment summary were normally produced at the end of the financial year for tax purposes. However from 1st of July 2019, t...