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Customer Support

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  • Submit a timesheet

    To submit a timesheet, go to Times > Add Timesheet from your Profile page.  Choose the week ending for the timesheets you would like to submit – you need to submit one for each employer you worke...

  • View a timesheet

    View a Previous Timesheet: Go to Times icon > View All  Click on the Timesheet you wish to expand using the + or by clicking on the date View Timesheets yet to be submitted (pending): You will ...

  • Download a blank timesheet

    From the home page click Download Timesheet PDF. This PDF can be printed on demand. You can also view the status of your timesheets by clicking Times > View all. You may also be interested in S...

  • How do I accept a job offer?

    You will receive an offer via SMS to your mobile device. You can also view the offer in your profile via any device. Click on the job offer SMS link to view job details. Be sure to read the detail...

  • How do I submit a timesheet?

    To submit a timesheet, go to Times > Add  from your Profile page.  Choose the week ending for the timesheets you would like to submit – you need to submit one for each employer you worked for eac...

  • Edit your details- description or skills

    You're able to edit your Description & Skills in your profile. This allows an Admin user to view a brief description of your goals and skills. 1. After logging in, select View Profile from the top ...

  • View your work history

    To view your work history, once logged in, from the home page select Work and either Job History or Shift History to view the details. Click Work in the left menu bar then click Job History or Shi...

  • Check upcoming shifts or job details

    You're able to check your upcoming scheduled jobs/ rostered shifts from the employee portal. On a Mobile device: Once logged in on your home page, you'll see a blue box for your next shift. Scroll...

  • Edit your ATO Documents (TFN Declaration details)

    You're able to update your ATO Documents such as: Your Tax File Number (TFN) The answers to your Tax File Number Declaration Form Withholding Tax information Medicare Levy information Note: Even...

  • Update your employment documents

    You're able to upload your employment documents from your Employee portal including: Resume Australian Driver's license Photo ID Australian Right to Work Signed Letter of Offer Fixed Term Terminat...