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Customer Support

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Latest activity by Customer Support
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    Customer Support created an article,

    Update Covid Vaccination Details

    If your business collects information on your Covid-19 Vaccination status e.g. for your AstraZeneca, Pfizer Moderna etc vaccine details, you can easily update your details in your foundU App. To up...

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    Customer Support created an article,

    Understanding your Payslip

    When reading your Payslip, you will see a few key sections on the payslip: These include: Payment date: When your pay is processed. When you receive the money in your account will depend on your b...

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    Customer Support created an article,

    Overdrawn

    In rare cases, a shift may be approved by your manager and altered after you have already withdrawn an amount using Wageflo. If this is the case and you then see a negative balance (in Wageflo in y...

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    Customer Support created an article,

    On-Demand Wages - Our Wageflo feature

    Using Wageflo On-demand Wages allows you to withdraw your pay as you earn it. No need to wait until pay day. As soon as your manager approves the shifts you've worked, you can access up to 80% of ...

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    Customer Support created an article,

    Availability for Permanent Employees

    There may be times when your employer may require you to update your availability to help with rostering or sending you shift offers. Availability differs to leave in that it is unpaid and may be r...

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    Customer Support created an article,

    Who is my foundU admin?

    There may be times when you may need to speak to your Admin who looks after your foundU platform. An admin, is a administrator who looks after your organisation's foundU platform. Because organisat...

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    Customer Support created an article,

    Where do I find my payment summary?

    Payment summaries, sometimes also called a Group Certificates or PAYG is a payment summary were normally produced at the end of the financial year for tax purposes. However from 1st of July 2019, t...

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    Customer Support created an article,

    When do I get paid?

    If you're wondering when your pay day is, or what day of the week you get paid: You'll need to speak with your employer to confirm. This is because payment days will depend on: Your organisation. ...

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    Customer Support created an article,

    Pending documents to sign

    If you have been sent a document for you to review and sign, you'll see a red button display notifying you to review the document. Some examples of theses documents are:   Your employment contract...

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    Customer Support created an article,

    Clocking In & Out via the Employee App [Guide]

    If your admin has enabled clocking in and out through your Employee App, you'll see a Clock icon on your home page. See our Clock In and Out Guide when clocking using the Employee App, which contai...